IraPass log errors

    Check the latest IraPass log :


    1. IraPass logs:
    Path: /opt/epi/log
    Files have date appended at the file. Thus you can get the right filename by running the command below:
    ls -l /opt/epi/log/IraPass_*_20210125.log

    2. Check the log:

    Access the IraPass log obtained in step 1.



    The above error indicates licensing web is not accessible. Check the url and is port 443 accessible using the following command.

    telnet <host_name | IP > 443

    If telnet command fails, please verify firewall settings/security groups for access.

    Note
    If connectivity to iraware.com(Licensing server) is provided through proxy_web, this parameter should be present in serverdetails.json.

      b. Hive name not found or Matching hive name not found for the customer

    This error indicates the hive name used is not found in the licensing portal(https://www.iraware.com). Check the hive_name on licensing portal if its configured for the hive_name being used.

    3. Any modifications to hive configuration in serverdetails.json requires you to restart all the components.

    Refer the article for more details on serverdetails.json
    Published