Livekit Call Drop Issue

    Issue

    Client reported unexpected call disconnections.

    Investigation

    • Installed and used sngrep to capture SIP signaling.
    • Asked the client to place a live test call.
    • Analyzed the SIP trace during the call.

    Findings

    The SIP trace showed that the BYE request terminating the call was sent by LiveKit. The SIP server/PBX did not initiate the disconnect.

    Conclusion

    The call termination originated from the LiveKit side. Further investigation is required by the team managing LiveKit.

    Published