BOM troubleshooting manual

     BOM Troubleshooting


    Initiating makecall:

    • In Windows dialer server open powershell as administrator and navigate to C:\Epicode\script\py

    • Activate the virtual environment

    ./venv/Scripts/activate

    • Run make_call.py script.

    Usage: python make_call.py <gateway> <to_number> <from_number>

    python make_call.py "sofia/gateway/mh_airtel1" "<to_number>" "02040563540"

    Setting kube config:

    While running helm install command if you get an error as “Kubernetes cluster unreachable” or “connection refused” then run the below command and then try helm install.

    export KUBECONFIG=/etc/rancher/k3s/k3s.yaml

    To see SIP messages on fs_cli:

    sofia global siptrace on

    To turn it off.

    sofia global siptrace off

    Setting production hours:

    Go to  set_queue_config.py in C:\Epicode\script\py folder and change the “working_hours'' field. Then run set_queue_config.py

    python set_queue_config.py

    Directory Structure:


    Description

    Path

    make_call, add_gateway scripts

    C:\Epicode\script\py

    Event Logs

    C:\Epicode\log

    Recording files

    C:\Epicode\recordings

    Process Recordings

    C:\Epicode\process_recordings

    fs_cli

    C:\ProgramFiles\Epicode\BotStream\IraSwitch

    vars.xml

    C:\ProgramFiles\Epicode\BotStream\IraSwitch\conf

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    Disk full:



    Run this command from command prompt as administrator if you don't need any recordings:

    del /f/s/q "C:\Epicode\recordings”

    Note: This will delete all the files from the folder given.

    Delete db files:

    1. Stop Iraswitch

    2. Delete all the files in the db folder(C:\ProgramFiles\Epicode\BotStream\IraSwitch\db).

    3. Start Iraswitch

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    How to purge queue data:

    • In Windows dialer server open powershell as administrator and navigate to C:\Epicode\script\py

    • Activate the virtual environment

    ./venv/Scripts/activate

    • Run purge_queue.py script.

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    To solve “no module named nats” error while running python scripts:

    For Windows:

    1. Activate venv: 

    .\venv\Scripts\activate

    2. Then run the python script


    For Linux:

    1. Activate venv: 

    source venv/bin/activate

    2. Then run the python script

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    Error Disk or db is full:

    Error Disk or db is full
    Published