While raising tickets related to IraDialer/IraCPA the following details need to be provided for quicker response.
1. Share the initial debugging/info done by your team.
2. Server Specs/Call volume handled of IraDialer/IraCPA server. (Minimum Specs: 4 core/4 GB on Windows for functional testing only). For handling prod grade calls (Debian) refer to following KB for specs.
https://support.epicode.in/help/en-gb/4/56
3. Version of Iradialer/IraCPA
4. Is this a production issue impacting the production calls?
5. OS - Windows / Debian
6. Is it a HA setup or a standalone setup?
7. Is the issue being impacted to all the calls/requests?
8. Is this a new setup or was the setup working earlier?
9. Date/Time of issue
10. Relevant logs to be shared -If there are multiple servers in HA the logs from all the servers to be shared.
11. Share serverdetails.json if its any configuration issue
12. Share the screenshot of
a) For Windows: http://<server_ip>/api/status/dashboard or http://<server_ip>/api/status/json
b) For Debian http://<server_ip>/monitor or http://<server_ip>/monitor/json
13. Share initial findings from the logs.
14. What time zone are the machine/servers configured to ?
15. Has IraPass pod/service recieved the licenses?
16. Share the audio files if any for analysis and make sure they are in the .raw or .snd extension format