SOP for Tickets

KB Links for collecting details attached below

Sample SetCPA Params ( example config for IraCPA )- https://support.epicode.in/help/en-gb/39/273

Escalation Matrix

Project 

First point of contact

Second point of contact 

Third Point of contact

IraDialer 

Hrathikraj Shetty

Ashton Castelino

Tripthi Anchan

IraCPA 

Ashton Castelino

Hrathikraj Shetty

Tripthi Anchan

Contact Number : 

Hrathikraj Shetty : +916366430267

Email : hrathikraj.shetty@epicode.in 

support@epicode.in 


Ashton Castelino: +918867825394

Email : ashton.castelino@epicode.in 

support@epicode.in 


Tripthi Anchan: +918867825393

Email : tripthi.anchan@epicode.in 

support@epicode.in